{
  "count": 16,
  "faqs": [
    {
      "question": "Is my personal information secure?",
      "answer": "Yes, we use industry-standard encryption and secure payment gateways to protect your information.",
      "source": "general",
      "url": "https://co2meter.eu.com/contact-us/"
    },
    {
      "question": "How can I contact customer support?",
      "answer": "You can reach us via email at theteam@co2meter.eu.com or through our AI chat.",
      "source": "general",
      "url": "https://co2meter.eu.com/contact-us/"
    },
    {
      "question": "Do I need an account to place an order?",
      "answer": "No, you can checkout as a guest. However, creating an account allows for faster checkout and order tracking.",
      "source": "general",
      "url": "https://co2meter.eu.com/contact-us/"
    },
    {
      "question": "When will I receive my refund?",
      "answer": "Refunds are processed within 24-48 hours after the returned item is received and inspected.",
      "source": "general",
      "url": "https://co2meter.eu.com/contact-us/"
    },
    {
      "question": "How do I start a return?",
      "answer": "Contact our support team at theteam@co2meter.eu.com to start a return, or see our Refunds and Returns policy on this site.",
      "source": "general",
      "url": "https://co2meter.eu.com/contact-us/"
    },
    {
      "question": "What is your return policy?",
      "answer": "We offer a 15-day return window on most items. Products must be unused and in original packaging.",
      "source": "general",
      "url": "https://co2meter.eu.com/contact-us/"
    },
    {
      "question": "How can I track my order?",
      "answer": "Once your order ships, you’ll receive a confirmation email with a tracking link.",
      "source": "general",
      "url": "https://co2meter.eu.com/contact-us/"
    },
    {
      "question": "Can I modify or cancel my order after it's placed?",
      "answer": "Contact our support team as soon as you can. Orders can be changed or cancelled up until they are shipped, and most orders ship within 24 hours, so please get in touch within 12 hours.",
      "source": "general",
      "url": "https://co2meter.eu.com/contact-us/"
    },
    {
      "question": "How do I place an order?",
      "answer": "Simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter shipping details and payment information.",
      "source": "general",
      "url": "https://co2meter.eu.com/contact-us/"
    },
    {
      "question": "I HAVEN'T RECEIVED MY ORDER YET! IS IT LOST?",
      "answer": "If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day. Support Team: theteam@co2meter.eu.com",
      "source": "general",
      "url": "https://co2meter.eu.com/contact-us/"
    },
    {
      "question": "HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?",
      "answer": "Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.",
      "source": "general",
      "url": "https://co2meter.eu.com/contact-us/"
    },
    {
      "question": "DO YOU HAVE A SHOP LOCATION?",
      "answer": "We are a “online supplier”, with no physical shop or premises. In this way, we are able to pass our considerable savings directly to you.",
      "source": "general",
      "url": "https://co2meter.eu.com/contact-us/"
    },
    {
      "question": "DO I GET A RECEIPT FOR MY ORDER?",
      "answer": "You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.",
      "source": "general",
      "url": "https://co2meter.eu.com/contact-us/"
    },
    {
      "question": "WHAT ARE YOUR DELIVERY OPTIONS AND HOW LONG WILL IT TAKE?",
      "answer": "Europe: 5 to 7 days after a 24 to 48 hour handling time. Delivery is free on orders over €50, otherwise it is €22.",
      "source": "general",
      "url": "https://co2meter.eu.com/contact-us/"
    },
    {
      "question": "WHAT CURRENCY ARE THE PRICES DISPLAYED IN?",
      "answer": "All of our prices are displayed in € Euro",
      "source": "general",
      "url": "https://co2meter.eu.com/contact-us/"
    },
    {
      "question": "WHICH PAYMENT METHODS ARE ACCEPTED?",
      "answer": "We accept credit and debit cards and PayPal.",
      "source": "general",
      "url": "https://co2meter.eu.com/contact-us/"
    }
  ]
}